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Support

 

Customer support is available on an hourly or subscription basis by phone or in person and can be purchased on our secure online store powered by Square      , a leading provider of credit card processing services to millions of businesses worldwide. 

 

Subscription Plans

  • Annual Pre-Paid Plan ($156/year) Purchase

    • ​Includes a one-hour session at your home or office, a $10/hour discount on additional on-site sessions and unlimited telephone support during the year term

    • Saves $24/year and $10/hour per on-site session over the Monthly Plan

  • ​Monthly Pay-As-You-Go Plan ($15/month) Purchase 

    • ​Includes unlimited telephone support during the month

    • No long term commitment

 

A La Carte Support Options

  • On-Site Support ($80/hour) Purchase

    • ​Call 888-380-0247 or contact us to have a TeachTech representative come to your home or office

    • One-hour minimum; beyond one hour is charged in minimum 15-minute increments for only the time actually used

    • The time starts when the representative arrives at your front door 

  • ​Telephone Support ($60/hour) Purchase

    • ​Call 888-380-0247 to have a TeachTech representative provide support over the phone

    • Credit card is authorized for one hour in advance but only charged for the time actually used (in minimum 15-minute increments)

 

What You Get

  • Unbiased, knowledgeable advice regarding your personal technology (PCs, tablets, smartphones, streaming devices, etc.)

  • Help with technology issues including:

    • Configuring devices (set up email, calendar and device security)

    • Setting up connections (WiFi, printer, Bluetooth devices)

    • Personalizing devices (configure smartphone and tablet screens, widgets and icons) 

    • Recommending and downloading useful apps

    • Using voice commands to control your devices

    • Advising which device is right for you

    • Learning how to use social media

    • Troubleshooting technical problems

    • And more...

 

TeachTech's promise: If we are unable to resolve an issue, you will not pay any charges related to that issue. Period. We want you to be completely satisfied with every interaction you have with us, and will always do our best to ensure that is the case.

 

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